Refund & Returns Policy

Last updated: November 30, 2025

At Deepa Salt Supplier, customer trust is everything. If there’s an issue with your order, we’ll make it right. This policy explains eligibility, timelines, and the steps to request a return, replacement, or refund.

For faster handling, please keep your Order ID / Invoice number ready and share clear photos (and an unboxing video if possible).

1) Return & Replacement Eligibility

• Retail orders (consumer packs): Returns/replacements accepted within 7 days of delivery for damaged, defective, wrong or missing items.
• Bulk/B2B orders: Report issues (transit damage, quality concerns) within 3 days of delivery.
• Items must be in original condition and packaging. Opened/used products are not returnable unless the issue is a verified manufacturing defect or wrong item delivered.
• Quality concerns will be reviewed by our QC team; we may request photos, batch details, or samples.

2) What You’ll Need

• Order ID / Invoice number
• Clear photos of the product, outer box, and shipping label (in case of damage/wrong item)
• Unboxing video (recommended for quicker resolution)

3) How to Raise a Return/Replacement Request

1. Contact us within the eligible window via WhatsApp: +91 98113 75768, call: +91 98113 75768, or email: deepasaltsupplier@yahoo.in.
2. Share your Order ID and supporting photos/video.
3. We’ll review and issue a Return Authorization (RMA) with pickup or drop-off guidance.
4. Keep items unused and in original packaging until pickup.

4) Refund Timelines & Method

• Processing: Refunds are initiated within 2–3 business days after the returned item passes QC at our facility.
• Credit: Amount reflects to the original payment method in 5–7 business days (bank/UPI timelines may vary).
• Shipping fees: If the return is due to damage, defect, or wrong item delivered by us, we bear the return shipping. For all other reasons (e.g., change of mind), return shipping is customer-paid.

5) Replacement Policy

• If eligible, we can send a replacement for the same item/variant.
• Dispatch time: Typically 3–7 days after approval (stock & location dependent).

6) Non-returnable Items

• Opened or partially used food products (unless defective/wrong item).
• Custom or special bulk orders made to specification.
• Items without original packaging, labels, or tampered seals.

7) Order Cancellation

• Before dispatch: You may request cancellation via WhatsApp, call, or email; full refund if not shipped.
• After dispatch: Please refuse delivery or raise a return request after delivery as per the policy above.

8) Service Area & Shipping

We currently serve Delhi & Haryana for retail and bulk orders. Shipping and pickup availability may vary by pincode.

9) Need Help?